Get Support

Below are ways of receiving more information and individualized support in moving part or all of your course online.

Primary Contact | CTLT’s Online Teaching Program | Technology Workshops | One-on-One Training

Primary Contact

Questions about teaching online? Get support from UBC’s Learning Technology Hub:
Mon-Fri | 9:00-4:30 — LIVE virtual support for instructors »

UBC Vancouver

If you teach primarily at UBC Vancouver, please contact your faculty’s Instructional Support Unit first.

You are also invited to call (604 827 4775) or email (lt.hub@ubc.ca) the Learning Technology Hub. The physical office is closed until further notice, but you can reach central instructional support staff for live help Monday-Friday from 9:00–4:30 at the LT Hub online.

UBC Okanagan

If you teach primarily at UBC Okanagan, please contact the Centre for Teaching and Learning (250 807 9293 or ctl.helpdesk@ubc.ca) for assistance.

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CTLT’s Online Teaching Program

Explore the Centre for Teaching, Learning and Technology’s self-paced Online Teaching Program (OTP), which is designed to help you adapt your course for the online environment and prepare you for teaching online. The program options include a Canvas course with self-paced modules, online workshops with experiential learning opportunities, and one-on-one virtual support with an educational consultant.

The program’s flexibility allows you to engage with all of these components or choose what fits your individual needs. The components are integrated into the main course, creating a clear pathway if you want the full, structured experience. You can also reference the standalone Online Teaching Program resources for guides covering inclusivity, academic integrity, assessments, open educational resources, and other online teaching topics.

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Technology Workshops

Learn about UBC’s core learning technologies by attending CTLT’s virtual workshops. Sessions are held regularly, and you can use the registration links below to see upcoming dates and sign up for a time.

Exploring Zoom

Register for an upcoming Zoom workshop

Zoom is a ​video/audio web-conferencing and collaboration tool​ that lets you meet with students in real time and moderate classes, meetings, or other group collaborations virtually. Register to learn more about Zoom and best practices for using it to teach remote classes.

Teaching Online with Canvas

Register for an upcoming Canvas workshop

Receive an introduction to setting up your course and teaching online with Canvas, UBC’s primary all-in-one platform for delivering online courses. With Canvas, you can communicate and exchange materials with your students, as well as facilitate assignments, assessments, group work, and more.

Creating and Sharing Instructional Videos Using Kaltura

Register for an upcoming Kaltura workshop

Kaltura is a video platform that instructors and students can use to record and share video content in Canvas. Whether you want to create short videos to introduce yourself to your students, create lecture videos for your course, or record and share a synchronous Zoom session, this workshop will get you started. Register to attend a one-hour introduction.

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One-on-One Training

One-on-one training can assist you in developing individualized strategies to meet needs specific to your online course.

Learning Technology Hub Virtual Drop-Ins

Monday – Friday | 9:00 – 4:30 | Join the online Learning Technology Hub

The Learning Technology Hub offers daily virtual drop-in support for all UBC learning technologies. Find one-on-one support for developing pedagogical strategies, training with individual tools, and troubleshooting technical issues by clicking the link above during the scheduled time.

WordPress and Wiki Virtual Drop-In Clinics

Thursdays | 1:00 – 3:00 | Register for an upcoming WordPress and Wiki Clinic

An alternative to using Canvas for putting your course online is to set up a website on UBC Blogs or use the UBC Wiki. Get one-on-one support in using these flexible platforms for teaching and learning by clicking the link above during the scheduled time.

Do-It-Yourself Media Support Sessions

Last Wednesday of the month | 10:00 – 11:30 | Register for an upcoming media session

UBC Studios offers media support sessions with professional media specialists available to answer your questions. These sessions, typically held the last Wednesday of every month, are helpful for planning to produce any video content (e.g., lectures) for your course, especially if you don’t know where to start.

Individual Consultation with a Learning Designer

Thursdays | 11:30 – 1:30 | Register for a consultation

Learning designers can help you explore ways to enhance your students’ online learning experience. Connect one-on-one with a learning designer during the weekly studio to discuss questions or receive feedback related to effectively transitioning and running your course online. Alternative times are also available through the Online Teaching Program Consultations, using the link below.

Online Teaching Program Consultations

Flexible days and times | Book a consultation

Educational consultants from the Centre for Teaching, Learning and Technology (Vancouver) and the Centre for Teaching and Learning (Okanagan) offer one-on-one sessions, as a standalone part of the larger Online Teaching Program (OTP). Whether you’re seeking a sounding board for your ideas and strategies or looking for ways to increase student engagement with technology, these consultants are ready to help.

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Adapting Courses FAQ | Supporting Students FAQ | Late Syllabus Changes FAQ

Adapting Courses FAQ

How can I access UBC Library services and resources for help?
On Friday, March 20 at 5:00 p.m., all UBC Library branches temporarily closed, but the library continues to provide access to electronic resources and librarian support for research, teaching, and learning. Please visit the main library website for the latest on how to access.
How can I replicate or replace my in-person lecture online?
You can present real-time lectures using an audio/video web-conferencing and collaboration tool like Zoom.

Alternatively, you can record your lecture with tools like Camtasia or Kaltura and share the video in Canvas or wherever you are posting course content. UBC Studios has helpful video recording tips for getting started.

How can I replicate or replace my in-person lab online?
Some alternative suggestions for labs include running online simulations, enacting labs on behalf of students, and providing sample lab data. This list of alternatives was collaboratively generated by engineering deans, faculty, and staff across the country.
How can I replicate or replace my in-person exam online?
If you have a sufficient number of teaching team members/invigilators to provide exam presence, you could invigilate with breakout rooms during an online session in Zoom. You and your team can continuously or periodically monitor the live stream of all students' webcams in each group/room and answer questions. You can also ask to see students' individual screens and photo identification. This approach is not the same as a professional proctoring service, though.

You can also consider other alternatives to in-person exams like open-book exams with an integrity pledge, closed-book "mini-exams" with an integrity pledge and tight time windows, equivalent learning activities (e.g., assignments, presentations, discussions), or oral exams. Note that all options still require making accommodations for any students with disabilities.

The Faculty of Science has developed a list of some constraints you can consider when choosing technology tools for exams.

Note that the UBC Vancouver and Okanagan Senates have passed motions to restrict the use of automated remote invigilation tools like Proctorio that use algorithmic analysis of data recorded during invigilation, except where accreditation bodies explicitly require remote proctoring software. You can read details of the Vancouver motion to limit remote proctoring or details of the Okanagan motion on the UBC Provost & Vice-President Academic websites for each campus, and request support with exam technologies and strategies from the Vancouver CTLT and Okanagan CTL.

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Supporting Students FAQ

How can I accommodate my online exams for students with disabilities?
The Centre for Accessibility at UBC Vancouver will not be conducting any in-person exams currently; however, alternative accommodations are being offered. Please review UBCV’s exam accommodations for students with disabilities guide for more information.

UBC Okanagan faculty should consult the UBCO exam accommodations page.

How can I make course materials and activities more accessible?
To get started with accessibility at a high level:

  • When possible, provide content in multiple formats
  • Files you upload for sharing should be reduced to the smallest practical size
  • Let students know when apps are available to use on their mobile devices
  • Describe your visual content with good captions and descriptive alternative text (aka "alt text")
  • Transcribe your audio content into text format
  • For video, provide closed captioning and/or transcriptions
  • Use meaningful text when you link out to other content
  • Make text readable with good sizes and contrast
  • Structure your content with regular headings
  • For more details, read the Centre for Teaching, Learning and Technology’s quick accessibility tips

For a deeper dive into accessibility:

How can I support my students in using new learning technologies?
UBC's student guides provide application information, technical requirements, how-to instructions, and additional tips to support your students. Please share these guides for each application you will be making use of in your course:

How can I support my students' well-being during this time?
You may want to share the UBC Student Services mental health resources with your students to help them cope with feelings of stress, worry and isolation, and support their well-being. You can also direct students to UBC's Keep Learning site for support.
How can I help students outside Canada with difficulties accessing course materials?
Suggest using a Virtual Private Network (VPN) for connecting to your course. For students studying from outside of Canada and experiencing issues connecting to online learning resources, one option may be to use the UBC VPN. For students connecting to UBC from China specifically, the new Alibaba Global Accelerator VPN may help with connectivity.

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Late Syllabus Changes FAQ

What does the UBC Vancouver policy on late syllabus changes say?
You may need to change your syllabus unexpectedly when transitioning to remote teaching. Section 9 of UBC Vancouver's Senate Syllabus Policy V-130 states:

9a). Should the course instructor wish to make a material change to the syllabus after the last day by which students are permitted to drop the course without receiving a ‘W’ on the transcript, the course instructor must explain the rationale to the class. The course instructor must ensure that registered students have access to the changed details in a revised and dated version of the syllabus and should send electronic communication to students to alert them that a change has been made.

9b). Any student who sees the change to the syllabus as detrimental to their academic progress is entitled to discuss the case with the course instructor and seek a resolution. Where student and instructor cannot agree, students are encouraged to take their protest to the head of the department concerned and then to the dean of the faculty responsible for the course in accordance with the Academic Calendar regulations on protests for academic standings.

What are some ways of navigating late syllabus changes in my course?
One approach is to tell students the possible changes you are considering, get their feedback, and then revise your syllabus. Another or complementary approach is to present options in the revised syllabus that students can choose from, if feasible for your course context.

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Technology FAQs

Explore UBC-specific answers to frequently asked questions in the tool guides for each technology:

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